HostExcellence: SSL 3.0 Flaw Update

Earlier this week Google announced a flaw in the design of the SSL v3 protocol.

This flaw could result in a hacker gaining access to private information when sent over an encrypted connection using the SSL v3 protocol. As soon as they read the announcement, our System Administration team began working on a fix for our customers.

We have now disabled the vulnerable protocol on all of our shared hosting servers.

So, what does this mean for our customers? Your visitors are now safe when browsing your websites protected by an SSL certificate. Visitors using extremely old versions of web browsers, specifically IE6 and older and Opera 4 and older, will likely get errors when viewing any websites. Google estimates that this is less than 1% of all users on the internet. To give you an idea of how old these browsers are, the next version up that works correctly was released in 2006 for IE and 2000 for Opera.

So, the vast majority of visitors (over 99%) should not experience any issues as a result of the changes we’ve made.

If you have any questions or concerns regarding these changes please feel free to contact our support staff.

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HostExcellence: web1114 – Down

Our administrators have identified errors with Web1114 that are causing the server to be unreachable. The system has been rebooted, and is currently in File System Check (fsck).  We will keep this post updated with further information as we receive it from our administrators.

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HostExcellence: web1114 – Down – Resolved

Our administrators have identified errors with Web1114 that are causing the server to be unreachable. The system has been rebooted, and is currently in File System Check (fsck).  We will keep this post updated with further information as we receive it from our administrators.

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HostExcellence: PgSql4 – Down – Raid Rebuild – Resolved

Our Administrators have found an issue where our server PgSql4 is inaccessible. We are working to get it back online as soon as possible.

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HostExcellence: PgSql4 – Down

Our Administrators have found an issue where our server PgSql4 is inaccessible. We are working to get it back online as soon as possible.

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HostExcellence: PgSql4 – Down – Raid Rebuild

Our Administrators have found an issue where our server PgSql4 is inaccessible. We are working to get it back online as soon as possible.

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HostExcellence: Live Chat Maintenance – Sunday, October 12

Our live chat system will be brought offline on Sunday, October 12 from 3am to 5am (Eastern Time) for maintenance.  Customers can still contact us during this time via phone call or ticket.

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HostExcellence: Live Chat Maintenance – Sunday, October 12 – Resolved

Our live chat system will be brought offline on Sunday, October 12 from 3am to 5am (Eastern Time) for maintenance.  Customers can still contact us during this time via phone call or ticket.

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HostExcellence: Scheduled Maintenance on Control Panel and Support Infrastructure Databases

On Friday October 18th from 2AM to 6AM EST, we will be performing a scheduled maintenance on databases supporting your account dashboard and our support infrastructure.

During maintenance, these databases will be migrated to newer and faster hardware to improve performance and reliability of these systems.  While we migrate and test these databases, you will not be able to log in to your account dashboard and livechat, ticket, and phone support will be unavailable.

Your websites and email will not be affected by this maintenance and will remain in service.

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HostExcellence: iis522 – Down

This server was part of the recent Windows Server Outage. Unlike other servers involved in the outage, this server failed to bring up necessary network interfaces upon reboot and when admins attempt to reinstall them, the server throws errors. Our System Administrators are investigating this issue and will have the server back up as soon as possible.

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