HostExcellence: PgSql4 – Down – Raid Rebuild

Our Administrators have found an issue where our server PgSql4 is inaccessible. We are working to get it back online as soon as possible.

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HostExcellence: Live Chat Maintenance – Sunday, October 12

Our live chat system will be brought offline on Sunday, October 12 from 3am to 5am (Eastern Time) for maintenance.  Customers can still contact us during this time via phone call or ticket.

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HostExcellence: Live Chat Maintenance – Sunday, October 12 – Resolved

Our live chat system will be brought offline on Sunday, October 12 from 3am to 5am (Eastern Time) for maintenance.  Customers can still contact us during this time via phone call or ticket.

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HostExcellence: Scheduled Maintenance on Control Panel and Support Infrastructure Databases

On Friday October 18th from 2AM to 6AM EST, we will be performing a scheduled maintenance on databases supporting your account dashboard and our support infrastructure.

During maintenance, these databases will be migrated to newer and faster hardware to improve performance and reliability of these systems.  While we migrate and test these databases, you will not be able to log in to your account dashboard and livechat, ticket, and phone support will be unavailable.

Your websites and email will not be affected by this maintenance and will remain in service.

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HostExcellence: iis522 – Down

This server was part of the recent Windows Server Outage. Unlike other servers involved in the outage, this server failed to bring up necessary network interfaces upon reboot and when admins attempt to reinstall them, the server throws errors. Our System Administrators are investigating this issue and will have the server back up as soon as possible.

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HostExcellence: iis522 – Down – Resolved

This server was part of the recent Windows Server Outage. Unlike other servers involved in the outage, this server failed to bring up necessary network interfaces upon reboot and when admins attempt to reinstall them, the server throws errors. Our System Administrators are investigating this issue and will have the server back up as soon as possible.

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HostExcellence: Windows Shared – Urgent System Maintenance

Our system admins have identified a problem with several of our windows servers.  These servers are either taking longer than usual to load, or are not responding.  We are currently investigating the cause of this issue, and working to implement a fix as soon as possible.

 

Here is a list of the affected servers:

 

iis12
iis300
iis301
iis303
iis304
iis305
iis306
iis307
iis309
iis311
iis312
iis314
iis316
iis317
iis318
iis319
iis400
iis403
iis404
iis405
iis406
iis407
iis408
iis409
iis410
iis411
iis414
iis415
iis5
iis501
iis502
iis503
iis504
iis505
iis506
iis507
iis508
iis509
iis510
iis511
iis514
iis515
iis516
iis517
iis519
iis520
iis521
iis522
iis523
iis524
iis525

iis1001
iis1003
iis1004
iis1005
iis1006
iis1007
iis1008
iis1009
iis1010
iis1011
iis1012
iis1013
iis1014
iis1015
iis1016
iis1017
iis1018
iis1019
iis1020
iis1021
iis1022
iis1024
iis1025
iis1026
iis1027

iisn310
iisn412

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HostExcellence: Windows Shared Hosting Outage

Our system admins have identified a problem with several of our windows servers.  These servers are either taking longer than usual to load, or are not responding.  We are currently investigating the cause of this issue, and working to implement a fix as soon as possible.

UPDATE: We have found that the affected servers are having difficulty connecting to storage.  Our system admins are currently working on a fix, and we will continue posting updates every half hour until the issue is resolved.

Here is a list of the affected servers:

 

iis1001
iis1002cf
iis1003
iis1004
iis1005
iis1006
iis1007
iis1008
iis1009
iis1010
iis1011
iis1012
iis1013
iis1014
iis1015
iis1016
iis1017
iis1018
iis1019
iis1020
iis1021
iis1022
iis1023
iis1024
iis1025
iis1026
iis1027
iis1028
iis1029
iis12
iis300
iis301
iis302
iis303
iis304
iis305
iis306
iis307
iis309
iis310
iis311
iis312
iis313
iis314
iis315cf
iis316
iis317
iis318
iis319
iis323
iis324
iis325
iis400
iis401cf
iis403
iis404
iis405
iis406
iis407
iis408
iis409
iis410
iis411
iis414
iis415
iis5
iis500cf
iis501
iis502
iis503
iis504
iis505
iis506
iis507
iis508
iis509
iis510
iis511
iis512
iis513cf
iis514
iis515
iis516
iis517
iis518cf
iis519
iis520
iis521
iis522
iis523
iis524
iis525
iis526
iis527
iis601
Shared
iis602
iisn101
iisn102
iisn103
iisn104
iisn105
iisn201
iisn202
iisn203
iisn204
iisn205
iisn206
iisn301
iisn302
iisn303
iisn304
iisn305
iisn306
iisn307
iisn308
iisn309
iisn310
iisn311
iisn401
iisn402
iisn403
iisn404
iisn405
iisn406
iisn407
iisn408
iisn409
iisn410
iisn411
iisn412
iisn413
mssql1007
mssql20
mssql21
mssql22
mssql23
mssql24
mssql301

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HostExcellence: CP 9 – 14 Urgent System Maintenance

Due to the possibility of degraded communication between virtual machines and the storage network, our system administrators will be performing urgent system maintenance within the virtual environments that CP9 -CP14 servers reside on. Administrators are performing this maintenance with the utmost care to prevent downtime to any customer facing servers but some servers may require a reboot and file system check during this process.

We will be providing updates on a server by server basis as they go under maintenance and as maintenance is completed.

Please feel free to contact support via live chat or phone should there be any concerns or questions regarding the maintenance.

List of servers to be worked on by our administrators will be as follows:

WEB1004 – Under Maintenance
MAIL1013 – Under Maintenance
MAIL1002 – Under Maintenance
MAIL1009 – Under Maintenance
WEB1011 – Under Maintenance
MAIL1015 – Under Maintenance
MAIL1001 – Under Maintenance
MAIL1018 – Under Maintenance

WEB1409 – Maintenance Completed
MYSQL1406 – Maintenance Completed
MYSQL1407 – Maintenance Completed
MYSQL1421 – Maintenance Completed
MAIL1405 – Maintenance Completed
WEB1420 – Maintenance Completed
MYSQL1409 – Maintenance Completed
WEB1416 – Maintenance Completed
MAIL1423 – Maintenance Completed
WEB1422 – Maintenance Completed
MYSQL1416 – Maintenance Completed

WEB1029 – Maintenance Completed
WEB1014 – Maintenance Completed
MYSQL1010 – Maintenance Completed
WEB1018 – Maintenance Completed
MAIL1012 – Maintenance Completed
MAIL1014 – Maintenance Completed
PGSQL1002 – Maintenance Completed

MYSQL1011 – Maintenance Completed
WEB1028 – Maintenance Completed
MAIL1016 – Maintenance Completed
MAIL1017 – Maintenance Completed
MYSQL1014 – Maintenance Completed
WEB1002 – Maintenance Completed
WEB1003 – Maintenance Completed

MAIL1313 – Maintenance Completed
MYSQL1310 – Maintenance Completed
WEB1309 – Maintenance Completed
MYSQL1306 – Maintenance Completed
MAIL1311 – Maintenance Completed
WEB1317 – Maintenance Completed
DB2.WEBMAIL – Maintenance Completed
WEB1308 – Maintenance Completed
MAIL1314 – Maintenance Completed
MAIL1305 – Maintenance Completed
WEB1326 – Maintenance Completed
MAIL1422 – Maintenance Completed
MAIL1417 – Maintenance Completed
MYSQL1428 – Maintenance Completed
MAIL1411 – Maintenance Completed
MAIL1408 – Maintenance Completed
WEB1432 – Maintenance Completed
MAIL1419 – Maintenance Completed
MAIL1424 – Maintenance Completed
WEB1415 – Maintenance Completed
WEB1402 – Maintenance Completed
MYSQL1413 – Maintenance Completed
MYSQL1424 – Maintenance Completed
MAIL1412 – Maintenance Completed
MAIL1403 – Maintenance Completed
WEB1401 – Maintenance Completed
MAIL1404 – Maintenance Completed

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HostExcellence: CP 9 – 14 Urgent System Maintenance – Resolved

Due to the possibility of degraded communication between virtual machines and the storage network, our system administrators will be performing urgent system maintenance within the virtual environments that CP9 -CP14 servers reside on. Administrators are performing this maintenance with the utmost care to prevent downtime to any customer facing servers but some servers may require a reboot and file system check during this process.

We will be providing updates on a server by server basis as they go under maintenance and as maintenance is completed.

Please feel free to contact support via live chat or phone should there be any concerns or questions regarding the maintenance.

List of servers to be worked on by our administrators will be as follows:

WEB1001 – Maintenance Completed
MYSQL1009 – Maintenance Completed
WEB1007 – Maintenance Completed
MAIL1011 – Maintenance Completed
MYSQL1003 – Maintenance Completed
MYSQL1012 – Maintenance Completed
WEB1021 – Maintenance Completed

WEB1004 – Maintenance Completed
MAIL1013 – Maintenance Completed
MAIL1002 – Maintenance Completed
MAIL1009 – Maintenance Completed
WEB1011 – Maintenance Completed
MAIL1015 – Maintenance Completed
MAIL1001 – Maintenance Completed
MAIL1018 – Maintenance Completed

WEB1409 – Maintenance Completed
MYSQL1406 – Maintenance Completed
MYSQL1407 – Maintenance Completed
MYSQL1421 – Maintenance Completed
MAIL1405 – Maintenance Completed
WEB1420 – Maintenance Completed
MYSQL1409 – Maintenance Completed
WEB1416 – Maintenance Completed
MAIL1423 – Maintenance Completed
WEB1422 – Maintenance Completed
MYSQL1416 – Maintenance Completed

WEB1029 – Maintenance Completed
WEB1014 – Maintenance Completed
MYSQL1010 – Maintenance Completed
WEB1018 – Maintenance Completed
MAIL1012 – Maintenance Completed
MAIL1014 – Maintenance Completed
PGSQL1002 – Maintenance Completed

MYSQL1011 – Maintenance Completed
WEB1028 – Maintenance Completed
MAIL1016 – Maintenance Completed
MAIL1017 – Maintenance Completed
MYSQL1014 – Maintenance Completed
WEB1002 – Maintenance Completed
WEB1003 – Maintenance Completed

MAIL1313 – Maintenance Completed
MYSQL1310 – Maintenance Completed
WEB1309 – Maintenance Completed
MYSQL1306 – Maintenance Completed
MAIL1311 – Maintenance Completed
WEB1317 – Maintenance Completed
DB2.WEBMAIL – Maintenance Completed
WEB1308 – Maintenance Completed
MAIL1314 – Maintenance Completed
MAIL1305 – Maintenance Completed
WEB1326 – Maintenance Completed
MAIL1422 – Maintenance Completed
MAIL1417 – Maintenance Completed
MYSQL1428 – Maintenance Completed
MAIL1411 – Maintenance Completed
MAIL1408 – Maintenance Completed
WEB1432 – Maintenance Completed
MAIL1419 – Maintenance Completed
MAIL1424 – Maintenance Completed
WEB1415 – Maintenance Completed
WEB1402 – Maintenance Completed
MYSQL1413 – Maintenance Completed
MYSQL1424 – Maintenance Completed
MAIL1412 – Maintenance Completed
MAIL1403 – Maintenance Completed
WEB1401 – Maintenance Completed
MAIL1404 – Maintenance Completed

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