HostExcellence: Live Chat – Unavailable

Currently we are experiencing issues with our Live Chat services. We do apologize for the trouble. During this time, please feel free to contact our support lines via phone at 1-614-534-1962 or create a ticket through the help desk system via your account at my.hostexcellence.com.

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HostExcellence: Live Chat – Unavailable – Resolved

Currently we are experiencing issues with our Live Chat services. We do apologize for the trouble. During this time, please feel free to contact our support lines via phone at 1-614-534-1962 or create a ticket through the help desk system via your account at my.hostexcellence.com.

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HostExcellence: Web317 Maintenance – RAID Rebuild

Our system administrators have found an issue with Web317.  The server’s RAID is being rebuilt, and  the web server will be unavailable during this time.

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HostExcellence: Web317 Maintenance – RAID Rebuild – Resolved

Our system administrators have found an issue with Web317.  The server’s RAID is being rebuilt, and  the web server will be unavailable during this time.

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HostExcellence: DNS Name Servers Under DDoS attack – Resolved

Our Name Servers are currently experiencing a large Denial of Service attack. This is causing DNS queries to become slow or fail for some domains on our super DNS servers. Our system administration team is working to identify the source and block this attack. The name servers are currently receiving too many requests to process them all. We are working to resolve this issue as quickly as possible.

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HostExcellence: Dashboard Maintainence

Beginning tomorrow, Tuesday 7/15/14, at 5 a.m. EDT, all customers will not have access to their dashboards for 30 minutes. Website, database, and email services will not be impacted during this maintenance. Once the maintenance has completed all account management services will be available again. If anyone has any questions please feel free to contact our support team for assistance.

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HostExcellence: Dashboard Maintainence – Maintenance Complete

Today 7/15/2014 at 4 a.m. EDT, all customers will not have access to their dashboards for 30 minutes. Website, database, and email services will not be impacted during this maintenance. Once the maintenance has completed all account management services will be available again. If anyone has any questions please feel free to contact our support team for assistance.

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HostExcellence: IIS400 Maintenance – CHKDSK

iis400 has undergone a reboot and entered into check disk (CHKDSK). The server will be unavailable during this process.

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HostExcellence: IIS400 Maintenance – CHKDSK -Resolved

iis400 has undergone a reboot and entered into check disk (CHKDSK). The server will be unavailable during this process.

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HostExcellence: IIS407 – Maintenance – Resolved

The File system on iis407 has become corrupted, and requires a system restoration.  Customer data is saved, no data loss has occurred on the file system.  During server recreation, customer’s sites will be unavailable.

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