HostExcellence: DDoS (Distributed Denial of Service) attack – Resolved

Our system administrators detected a Distributed Denial of Service attack (DDoS), launched against the nameservers for CP12.

A DDoS is is an attempt to make a computer resource unavailable to its intended users. The way the attack is carried out varies as much as who is attacked and why. One common method of attack involves saturating the target (victim) machine with external communications requests. This creates so many false connections to the server, real attempts to connect cannot be completed. Because so many domains share an IP, it is not possible to determine which site the attack is directed at. In many cases, a temporary block is sufficient until the DOS attack passes, however, if the attack continues, the shared IP could remain blocked for an extended period of time.

In order to mitigate the attack and prevent larger service impact, system administrators have temporarily filtered all connections to those nameservers. Customers who do not have their DNS already cached will not be able to browse their sites.

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HostExcellence: Windows VPS Maintenance – April 29, 2016

On April 29th, 2016 at 11PM EDT we will be performing maintenance on our Windows VPS Node “WVZ7″  during which we will be replacing the CPU for this node.  The maintenance is expected to last for one hour.  During this time all customer servers on this node will be offline.

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HostExcellence: Semi-Annual Data Center Maintenance – Friday, April 29, 2016

Beginning Friday, April 29th, 2016 from 11:00 PM EST – 4:00 AM EST, we will be conducting routine maintenance on our data centers major electrical systems.

The purpose is to test and repair any internal components and batteries, as well as to inspect the Power Distribution Units throughout the data center.

During the maintenance, the commercial power grid will be offline and we will  be  running entirely on our generator systems.  One at a time, we will take each UPS (we have two, UPS A and B) offline via Maintenance Bypass. 

The maintenance is scheduled to be completed within a 6 hour maintenance period.

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HostExcellence: Server Maintenance for Web 404 – April 24th, 2016 – Complete

At 11 p.m. EDT on April 24th, 2016 we will be performing maintenance on Web 404 in which we will need to take it offline in order to improve stability to server backups. The server will be unavailable for up to 30 minutes while maintenance is completed.

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HostExcellence: Control Panel Maintenance – April 22nd, 2016

At 4:30AM EDT on April 22nd, 2016 we will be performing maintenance on our Manage Control Panel.  We expect this maintenance to last for one hour and during this time access to the control panel will be unavailable.  This means that your websites, email, and databases will all be online, but access to edit your products and billing information will be unavailable.

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HostExcellence: Control Panel Maintenance – April 21st, 2016

At 4:30AM EDT on April 21st, 2016 we will be performing maintenance on our Manage Control Panel.  We expect this maintenance to last for one hour and during this time access to the control panel will be unavailable.  This means that your websites, email, and databases will all be online, but access to edit your products and billing information will be unavailable.

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HostExcellence: Mail510 – Planned Server Maintenance 04/20/2016 3am – 3:30am – Resolved

Mail510 was moved from a physical server to a VM today, Wednesday April 20th at 3AM, successfully.
All customers should should be able utilize this service without issue now.

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HostExcellence: Mail510 – Planned Server Maintenance 04/20/2016 3am – 3:30am

Mail510 will be moved from a physical server to a VM on Wednesday morning April 20th at 3AM.
The server has already been synced and will go down for up to 30 minutes during maintenance to perform the final content sync and switch.

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HostExcellence: web1107 shared ip 50.6.22.2 – Filtered

Our system administrators detected Distributed Denial of Service attack (DDoS), launched against the shared IP address of web1107 – 50.6.22.2  In order to mitigate the attack and keep server online, system administrators filtered all connections to that IP address.

The Server is up  however the websites on shared ip 50.6.22.2 are down.

Once the attack is over, we will lift up the IP filter immediately.

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HostExcellence: web1107 shared ip 50.6.22.2 – Filtered – Resolved

Our system administrators detected Distributed Denial of Service attack (DDoS), launched against the shared IP address of web1107 – 50.6.22.2  In order to mitigate the attack and keep server online, system administrators filtered all connections to that IP address.

The Server is up  however the websites on shared ip 50.6.22.2 are down.

Once the attack is over, we will lift up the IP filter immediately.

Read the original post here


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