HostExcellence: IIS1002cf Down

Our system administrators have identified errors with IIS1002cf that is causing the server to be unreachable. We are currently investigating the cause and will update once further information is obtained.

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HostExcellence: IIS1002cf – Down – Resolved

Our system administrators have identified errors with IIS1002cf that is causing the server to be unreachable. We are currently investigating the cause and will update once further information is obtained.

Which Customers are Impacted?

Users on server iis1002cf.

How are Customers Impacted?

Websites and FTP aren’t reachable.

How often will we be updated?

Once further information is obtained.

Time to Resolution (ETA)

Approximately 2 Hours.

Incident Updates

  • 2017-05-13 6:20 PM EDT: Check Disk is currently running on the server.
  • 2017-05-13 6:53 PM EDT: The resolution ETA is extended 60 minutes. 

 

Resolution Description

This matter has been resolved and all servers are up.

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HostExcellence: SSL Provider Under Maintenance

Our SSL provider is currently undergoing maintenance on their servers. New SSL orders and SSL renewals will be unable to be processed during this time. We anticipate an update from our SSL vendor within the next 4 hours and will post information as it is received.

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HostExcellence: SSL Provider Under Maintenance – Resolved

Our SSL provider is currently undergoing maintenance on their servers. New SSL orders and SSL renewals will be unable to be processed during this time. We anticipate an update from our SSL vendor within the next 8 hours and will post information as it is received.

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HostExcellence: Phone Support Down – Resolved

The customer support phones are currently down.  We are working to get them back up and running and will provide an ETA and more details as soon as possible.  Live chat and tickets are still available for use.

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HostExcellence: Live Chat – Maintenance

Live chat will be unavailable while our upstream provider for chat services performs maintenance.  We expect this to take no more than 10 minutes and will be performed during a time window from 03:00 AM – 7:00 AM EST.

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WebHostsStatus.com info on HostExcellence

HostExcellence: Live Chat – Maintenance – Resolved

Live chat will be unavailable while our upstream provider for chat services performs maintenance.  We expect this to take no more than 10 minutes and will be performed during a time window from 03:00 AM – 7:00 AM EST.

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HostExcellence: Websites, email and database services are unavailable

We are currently experiencing a system issue affecting multiple mail, database and web servers. The servers appear down.  Systems engineers are working to resolve the problem now and we will post an update as soon as possible. A list of affected servers will follow shortly.

Servers that are running:

Servers that are rebooting:

Servers that are pending reboot: iis303, iis305, iis310, iis325, iis525, iis530, iis602, iis1402, mail902, mail1105, mail1106, mail1107, mail1410, mail1424, mysql1001, mysql1404, mysql304, pgsql300, pgsqlcp6, pgsql1401, web308, web310, web314, web315, web400, web403, web408, web409, web411, web413, web414, web415, web417, web419, web421, web506, web507, web508, web511, web514, web518, web519, web524, web526, web917, web921, web922, web931, web932, web935, web1004, web1006, web1019, web1204, web1210, web1215, web1216, web1218, web1220, web1230, web1240, web1318, web1335, web1402, web1411, web1427, web1432

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HostExcellence: Websites, email and database services are unavailable – Resolved

We are currently experiencing a system issue affecting multiple mail, database, and web servers. The servers appear down.  Systems engineers are working to resolve the problem now and we will post an update as soon as possible.

Update: The issue from yesterday has returned and it’s clear that the solutions applied were not sufficient. We are with the top tier support of our equipment manufacturers and will continue communication with them until we are confident that this will not happen again.

Servers that are running: iis303, iis305, iis310, iis325, iis525, iis530, iis602, mail1105, mail1107, mail1410, mysql1001, mysql1404, web400, web415, web417, web419, web519, web917, web922, web1230, web1402, iis401cf, mail301, web1136, web1139

Servers that are rebooting: web315, web403, web508

Servers that are pending reboot:

iis1402, mail902, mail1106, mail1424, mysql304, pgsql300, pgsql1401, web308, web310, web314, web408, web409, web411, web413, web414, web421, web506, web507, web511, web514, web518, web524, web526, web921, web931, web932, web935, web1004, web1006, web1019, web1204, web1210, web1215, web1216, web1218, web1220, web1240, web1318, web1335, web1411, web1427, web1432, iis301, iis302cf, iis307, iis318, iis319, iis501, iis502, iis507, iis512, iis523, iis1009, iis1015, iis1016, iis1021, iis1022, iis1028, web1030, web1107, web1111, web1137, web1138, web1206, web1420, web304

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WebHostsStatus.com info on HostExcellence

HostExcellence: Websites, email and database services are unavailable.

We are currently experiencing a system issue affecting multiple mail, database and web servers. The servers appear down.  Systems engineers are working to resolve the problem now and we will post an update as soon as possible.

The following servers are affected:
iis525, iis601, iis1003, iis1008, iis1014, iis1025, iis1028, mail300, mail301, mail514, mail1205, mail1304, mssql401, mssql403, mssql504, mssql506, mysql909, mysql1012, mysql1203,  web912, web1107, web1135, web1137, web1138, web1139, web1205, web1206, web1216, web1217, web1220, web1221, web1223, web1224, web1229, web1233, web1235, web1236, web1237, web1239, web1240, web1310, web1312, web1319, web1334, , web1335, web1337, web1401, web1402, web1419, web1422, web1427, web1430, web1433, web1434, web1437, web1439

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WebHostsStatus.com info on HostExcellence