HostExcellence: Scheduled Maintenance – Dashboard Control Panel – Resolved

On Wednesday morning August 19th from 4AM to 5AM EDT, our administrators will perform maintenance on our Dashboard Control Panel database array to increase redundancy and improve stability.  During this maintenance period, the Dashboard Control Panel will be unavailable.  All user servers, websites, and email are unaffected by this maintenance and will operate normally.

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HostExcellence: Web317 Maintenance

Our administrators are performing emergency maintenance on our web317  server.  We are working to get this back up and running as soon as possible.

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HostExcellence: Web317 Maintenance – Resolved

A physical hard drive failed on Web317. After replacing the drive, the RAID failed to rebuild and the file system was not recoverable. Our system administration team is recreating the server which is estimated to be completed within 16 hours. During this time the sites hosted on the server will be unavailable.

To help protect this server from issues like this, it is being recreated in our new virtualized environment, which will provide a much stabler environment. After the recreation, all web content will be restored from our most recent backup dated Aug-09.

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HostExcellence: Web Server Maintenance

Tonight, Wednesday August 12th at 11:30PM EDT, we will be relocating 7 servers within our data center.  During maintenance, the servers will be powered down and powered back up.  We will do this one server at a time and we do not expect more than 10 minutes of downtime per server.
Servers affected:
web241
web242
web243
web245
web247
web248
web249

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HostExcellence: Web Server Maintenance – Complete

Tonight, Wednesday August 12th at 11:30PM EDT, we will be relocating 7 servers within our data center.  During maintenance, the servers will be powered down and powered back up.  We will do this one server at a time and we do not expect more than 10 minutes of downtime per server.
Servers affected:
web241 — Server is now UP
web242 — Server is UP
web243 — Server is UP
web245 –Server is UP
web247 — Server is UP
web248 — Server is UP
web249 –Server is UP

 

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HostExcellence: Webmail Services Offline – Resolved

Currently we are seeing issues with customers trying to access their email services through our webmail or through mail.domain.com and/or mail.opentransfer.com URLs. Right now these services are down but local mail clients (Outlook, Mac Mail, Thunderbird) are working correctly.

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HostExcellence: Web407 – FSCK

The OS on Web 407 reported errors with a partition and forced the server into read only mode in order to preserve data. The server was restarted and is currently running a file system check (FSCK) to check the data and the disk for errors.

At this time, we expect the server to return to service once the FSCK is completed.

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HostExcellence: Problem making changes to some domains – Resolved

There is problem affecting the ability to make changes and updates to some existing domains.  From the My.HE interface, when trying to open “Settings” for domain registration the following notification pops up:

“We are unable to communicate with the domain registrar at this time. Please try again later.”

This problem is affecting domains registered via Tucows.  (The registrar is visible in the whois details.)

This issue is limited to the ability to edit domain settings and does not impact the function of the domain.

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HostExcellence: Problem making changes to some domains

There is problem affecting the ability to make changes and updates to some existing domains.  From the My.HE interface, when trying to open “Settings” for domain registration the following notification pops up:

“We are unable to communicate with the domain registrar at this time. Please try again later.”

This problem is affecting domains registered via Tucows.  (The registrar is visible in the whois details.)

This issue is limited to the ability to edit domain settings and does not impact the function of the domain.

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HostExcellence: Live Chat Support Issues

Currently at this time we are experiencing issues with our Live Chat support. We have contacted our service provider and currently working on resolving this issue.

We apologize for the inconvenience and if you wish our phone support is available.

Thank you for your patience.

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