HostExcellence: Websites, email and database services are unavailable – Resolved

We are currently experiencing a system issue affecting multiple mail, database, and web servers. The servers appear down.  Systems engineers are working to resolve the problem now and we will post an update as soon as possible.

Update: The issue from yesterday has returned and it’s clear that the solutions applied were not sufficient. We are with the top tier support of our equipment manufacturers and will continue communication with them until we are confident that this will not happen again.

Servers that are running: iis303, iis305, iis310, iis325, iis525, iis530, iis602, mail1105, mail1107, mail1410, mysql1001, mysql1404, web400, web415, web417, web419, web519, web917, web922, web1230, web1402, iis401cf, mail301, web1136, web1139

Servers that are rebooting: web315, web403, web508

Servers that are pending reboot:

iis1402, mail902, mail1106, mail1424, mysql304, pgsql300, pgsql1401, web308, web310, web314, web408, web409, web411, web413, web414, web421, web506, web507, web511, web514, web518, web524, web526, web921, web931, web932, web935, web1004, web1006, web1019, web1204, web1210, web1215, web1216, web1218, web1220, web1240, web1318, web1335, web1411, web1427, web1432, iis301, iis302cf, iis307, iis318, iis319, iis501, iis502, iis507, iis512, iis523, iis1009, iis1015, iis1016, iis1021, iis1022, iis1028, web1030, web1107, web1111, web1137, web1138, web1206, web1420, web304

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HostExcellence: Websites, email and database services are unavailable

We are currently experiencing a system issue affecting multiple mail, database and web servers. The servers appear down.  Systems engineers are working to resolve the problem now and we will post an update as soon as possible. A list of affected servers will follow shortly.

Servers that are running:

Servers that are rebooting:

Servers that are pending reboot: iis303, iis305, iis310, iis325, iis525, iis530, iis602, iis1402, mail902, mail1105, mail1106, mail1107, mail1410, mail1424, mysql1001, mysql1404, mysql304, pgsql300, pgsqlcp6, pgsql1401, web308, web310, web314, web315, web400, web403, web408, web409, web411, web413, web414, web415, web417, web419, web421, web506, web507, web508, web511, web514, web518, web519, web524, web526, web917, web921, web922, web931, web932, web935, web1004, web1006, web1019, web1204, web1210, web1215, web1216, web1218, web1220, web1230, web1240, web1318, web1335, web1402, web1411, web1427, web1432

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HostExcellence: Websites, email and database services are unavailable.

We are currently experiencing a system issue affecting multiple mail, database and web servers. The servers appear down.  Systems engineers are working to resolve the problem now and we will post an update as soon as possible.

The following servers are affected:
iis525, iis601, iis1003, iis1008, iis1014, iis1025, iis1028, mail300, mail301, mail514, mail1205, mail1304, mssql401, mssql403, mssql504, mssql506, mysql909, mysql1012, mysql1203,  web912, web1107, web1135, web1137, web1138, web1139, web1205, web1206, web1216, web1217, web1220, web1221, web1223, web1224, web1229, web1233, web1235, web1236, web1237, web1239, web1240, web1310, web1312, web1319, web1334, , web1335, web1337, web1401, web1402, web1419, web1422, web1427, web1430, web1433, web1434, web1437, web1439

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HostExcellence: Websites, email and database services are unavailable. – Resolved

We are currently experiencing a system issue affecting multiple mail, database and web servers. The servers appear down.  Systems engineers are working to resolve the problem now and we will post an update as soon as possible.

iis525, iis601, iis1003, iis1008, iis1014, iis1025, iis1028, mail300, mail514, mail1205, mail1304, mssql401, mssql403, mssql504, mssql506, mysql909, mysql1012, mysql1203, web912, web1107, web1135, web1137, web1138, web1139, web1205, web1206, web1216, web1217, web1220, web1221, web1223, web1224, web1229, web1233, web1235, web1236, web1237, web1239, web1240, web1310, web1312, web1319, web1334, web1335, web1337, web1401, web1402, web1419, web1422, web1427, web1430, web1433, web1434, web1437, web1439

Servers that are rebooting:

Servers that are pending restart:

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HostExcellence: Web317 – Down

The Hsphere partition of web317 went to R/O.  FSCK has been started to resolve errors.

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HostExcellence: Web317 – Down – Resolved

The Hsphere partition of web317 went to R/O.  FSCK has been started to resolve errors.

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HostExcellence: Multiple Mail,Database and Web servers are down.

We are currently experiencing a system issue affecting multiple mail, database and web servers. The servers appear down.  Systems engineers are working to resolve the problem now and we will post an update as soon as possible.  The following servers are affected:

Servers that are Down:

iis1019, iis1022, iis403, iis409, iis411, iis518cf, mail1001, mail1003, mail1009, mail1111, mail1112, mail1201, mail1204, mail1205, mail1209, mail1210, mail1211, mail1215, mail1310, mail1319, mail1320, mail1416, mail1417, mail1420, mail300, mail301, mail303, mail402, mail414, mail504, mail512, mail513,  mail906, mail914, mssql1004, mysql1001, mysql1012, mysql1017,  mysql1125, mysql1203, mysql1214, mysql1301, mysql1304, mysql1310, mysql1404, mysql1423, mysql1427,  mysql301, mysql303, mysql305, mysql307, mysql308, mysql402, mysql407, mysql408, mysql409, mysql500, mysql503, mysql505, mysql506, mysql507, mysql512, mysql513, mysql909, web1005, web1125, web1128, , web1129, web1131, web1132, web1135, web1136, web1139, web1219, web1405, web1407, web1431, web1432, web1433, web1435, web1436, web1438, web503, web521

 

Servers that are up:

iis524 is up, mail902 is up, mysql1112 is up, mysql1430 is up, mysql1415 is up, web1315 is up.

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HostExcellence: Multiple Mail,Database and Web servers are down. | Resolved

We are currently experiencing a system issue affecting multiple mail, database and web servers. The servers appear down.  Systems engineers are working to resolve the problem now and we will post an update as soon as possible.  The following servers are affected:

Servers that are Down:

All servers are up and operational.

 

 

Servers that are up:

iis403, iis409, iis411, iis518cf, iis524, mail300, mail301, mail303, mail402, mail512, mail902, mail906, mail914, mail1001, mail1003, mail1009, mail1111,  mail1112, mail1201, mail1204, mail1205, mail1209, mail1210, mail1211, mail1215, mail1310, mail1319, mail1320, mail1416, mail1417, mail1420, mysql305, mysql307, mysql407, mysql408, mysql1004,mysql1012,mysql1017, mysql512, mysql513, mysql909, mysql1001, mysql1012, mysql1017, mysql1112, mysql1125,mysql1203, mysql1214, mysql1301, mysql1304, mysql1307, mysql1310, mysql1404, mysql1415, mysql1423, mysql1427, mysql1430, web503,web521, web1405, web1128, web1129, web1131, web1135, web1136, web1139, web1219, web1315, web1431, web1432, web1435, web1436,web1438,mysql409,  mysql500, mysql503, mysql505

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HostExcellence: Error in Updating Domain Nameservers – Resolved.

We are currently experiencing an error when updating Domain Nameservers for Tucows Domains from inside our Managed Control panel. MCP is displaying the following error: There was an error while attempting to change the domain nameservers.

* [405] Registry error, domain’s nameservers not updated [Object status prohibits operation]

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HostExcellence: Site Studio Maintenance – March 13th 2017 – Resolved

On March 13th, from 2AM to 7AM EDT, we will perform maintenance of Site studio servers 6 through 14.  Each Site Studio server will be brought down one-by-one for up to 1 hour 30 minutes each. During this maintenance, access to the Site Studio edit interface will be unavailable.  This only affects the Site Studio edit interface used to make website changes and some widgets(like counters, email forms, guestbooks and polls), your websites, email, and databases will all remain online.

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