ixwebhosting: Inbound Support Phone Lines Down – Resolved

We are currently experiencing issues with the phone lines. Calls placed to this phone number will ring and place the caller in the queue but the on hold caller will not be forwarded to an available representative. This matter is currently being addressed by our provider and we hope to have the lines available shortly. Any urgent matters can also be addressed through our live chat system or by creating a ticket on the dashboard.

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WebHostsStatus.com info on ixwebhosting

HostExcellence: Inbound Support Phone Lines Down – Resolved

We are currently experiencing issues with the phone lines. Calls placed to this phone number will ring and place the caller in the queue but the on hold caller will not be forwarded to an available representative. This matter is currently being addressed by our provider and we hope to have the lines available shortly. Any urgent matters can also be addressed through our live chat system or by creating a ticket on the dashboard.

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HostExcellence: Reported issue with Incoming Mail Delivery – Resolved

Several customers have reported to our support staff that they are unable to receive incoming email messages on their servers. We investigated the issue and found that there is currently a global problem with DNS resolving correctly. With DNS not resolving properly, customers may see issues with their email services, websites appearing down, and are unable to log into their control panel. Our team is monitoring the situation and will provide information to our customers as it is received.

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ixwebhosting: Reported issue with Incoming Mail Delivery – Resolved

Several customers have reported to our support staff that they are unable to receive incoming email messages on their servers. We investigated the issue and found that there is currently a global problem with DNS resolving correctly. With DNS not resolving properly, customers may see issues with their email services, websites appearing down, and are unable to log into their control panel. Our team is monitoring the situation and will provide information to our customers as it is received.

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WebHostsStatus.com info on ixwebhosting

ixwebhosting: Reported issue with Incoming Mail Delivery

Several customers have reported to our support staff that they are unable to receive incoming email messages on their servers. We are currently investigating the issue regarding incoming mail.

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HostExcellence: Server Memory Upgrade Tuesday, January 26th 7AM to 1PM EST and Wednesday, January 27th 9AM to 2PM EST

Our System Administrators will be performing a memory upgrade to our Cloud by IX servers. The maintenance will take place during Tuesday, January 26th from 7:00am til 1:00pm EST and Wednesday, January 27th from 9:00am til 2:00pm EST. At beginning of maintenance, System Administrators will migrate customers off of a blade, power it down, add additional RAM, boot it up, and move customers back. The process is expected to take 1 hour per blade. There is no expected impact on customer sites or services and they should not even notice the maintenance.

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ixwebhosting: Server Memory Upgrade Tuesday, January 26th 7AM to 1PM EST and Wednesday, January 27th 9AM to 2PM EST – Resolved

Our System Administrators will be performing a memory upgrade to our Cloud by IX servers. The maintenance will take place during Tuesday, January 26th from 7:00am til 1:00pm EST and Wednesday, January 27th from 9:00am til 2:00pm EST.  At beginning of maintenance, System Administrators will migrate customers off of a blade, power it down, add additional RAM, boot it up, and move customers back.  The process is expected to take 1 hour per blade.  There is no expected impact on customer sites or services and they should not even notice the maintenance.

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WebHostsStatus.com info on ixwebhosting

ixwebhosting: Server Memory Upgrade Tuesday, January 26th 7AM to 1PM EST and Wednesday, January 27th 9AM to 2PM EST

Our System Administrators will be performing a memory upgrade to our Cloud by IX servers. The maintenance will take place during Tuesday, January 26th from 7:00am til 1:00pm EST and Wednesday, January 27th from 9:00am til 2:00pm EST.  At beginning of maintenance, System Administrators will migrate customers off of a blade, power it down, add additional RAM, boot it up, and move customers back.  The process is expected to take 1 hour per blade.  There is no expected impact on customer sites or services and they should not even notice the maintenance.

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WebHostsStatus.com info on ixwebhosting

DreamHost: Network Connectivity Issues at US West (Portland) Data Center (RESOLVED)

Our admins have informed us this is due to maintenance being performed by one of our providers (fiber relocation). The maintenance window is set for two hours. Please check back for further updates.

Update – 2016-01-20, 04:25 PDT:  I just confirmed this maintenance was completed. If you have any problems reaching your site please contact us.

Update – 2016-01-20, 03:05 PDT:  We have not received the ‘all clear’ yet but, so far, everything is looking good.

Update – 2016-01-20, 00:50 PDT:  Maintenance continues. Expect up/down connectivity until that is completed. Full loss of connectivity may be possible. Updates will continue as this progresses.

Update – 2016-01-20, 00:37 PDT:  We’re seeing connectivity again and it appears most sites are accessible. The maintenance is still being conducted, though, so we’ll keep an eye out for any further issues arising from that.

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DreamHost: Network Connectivity Issues at US West (Portland) Data Center

Our admins have informed us this is due to maintenance being performed by one of our providers (fiber relocation). The maintenance window is set for two hours. Please check back for further updates.

Update – 2016-01-20, 00:37 PDT:  We’re seeing connectivity again and it appears most sites are accessible. The maintenance is still being conducted, though, so we’ll keep an eye out for any further issues arising from that.

Update – 2016-01-20, 00:50 PDT:  Maintenance continues. Expect up/down connectivity until that is completed. Full loss of connectivity may be possible. Updates will continue as this progresses.

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