RackSpace: Cloud Sites | mysql50-63.wc1.dfw1 | Maintenance extended

This evening we had a scheduled database maintenance for a small percentage of users located in mysql50-63.wc1.dfw1. The maintenance was scheduled to last until 11pm however is taking a little longer to complete.We will continue to update the status page onece the maintenance completes.

If you need immediate assistance, please contact a member of our support team by by calling 1.877.934.0407 or INTL +1.210.581.0407.

 

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RackSpace: Cloud Servers | LON3 | Power Issue | Tuesday, July 31th, 2012 7:30 PM CST | RESOLVED

At approximately 7:30 PM CST, Rackspace Cloud Engineers identified a power issue in a small number of the cabinets in our LON3 Datacenter. Our Engineers are diligently working to resolve this issue.

Update: As of 9:00 PM CST this issue has been resolved and full functionality has been restored. We will continue to monitor this situation.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407

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RackSpace: Cloud Servers | LON3 | Power Issue | Tuesday, July 31th, 2012 7:30 PM CST | Degraded

At approximately 7:30 PM CST, Rackspace Cloud Engineers identified a power issue in a small number of the cabinets in our LON3 Datacenter. Our Engineers are diligently working to resolve this issue.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407

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DreamHost: Network Improvement Series Maintenance – Core Upgrade Part 2 (Los Angeles Data Center) – Thursday August 2nd 8pm PDT (6 hours)

Our Network Improvement Series Maintenance will continue on Thursday, August 2nd with the remainder of our upgrades. We have roughly five more racks left to switch over. The upgrade on Friday was successful. These five racks were not completed with the Friday maintenance as we did not want to push the maintenance window much further than we had already posted. We were able to minimize any downtime experienced to less than two minutes each rack. Our expectations are the same as last Friday, which are listed below.

The maintenance on Thursday will switch over specific subsets of our data center. This means that the move will happen in small chunks rather than the full data center at one time to minimize the impact on live services. In our previous upgrade we were able to limit downtime to these subsets to under two minutes each. If service interruption for a specific subset exceeds five minutes we will roll back the changes.

When the maintenance starts we will be monitoring comments and providing you with periodic updates as we progress through our process.

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RackSpace: Cloud Sites | Ticket System Maintenance | Saturday, August 4th, 2012 at 7:30 PM – 8:00 PM CDT

On Saturday, August 4th, 2012 at 7:30 PM CDT the Rackspace Cloud Ticketing system will undergo maintenance. This maintenance will be completed on or before 8:00 PM CDT.

During the maintenance, there will be periods where the ticketing system will be entirely unreachable through your control panel. Any requests to create or edit a ticket will time out. We will make every effort to minimize this, and as always our support team will be available via phones and live chat to assist you.

We apologize for the inconvenience. If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

 

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RackSpace: Cloud Sites | Control Panel | Online

As of 2:10 PM CT we are getting reports of customers receiving errors such as "No Data for selected period" in the Control Panel. Our engineers are working to resolve this issue as quickly as possible.

Update: As of 2:27 PM CT, our Engineers have been able to resolve this issue and the Control Panel should be performing properly now.

If you need immediate assistance, please contact a member of our support team by calling 1.877.934.0407 or INTL +1.210.581.0407.

 

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RackSpace: Cloud Servers | Ticket System Maintenance | Saturday, August 4th, 2012 at 7:30 PM – 8:00 PM CDT

On Saturday, August 4th, 2012 at 7:30 PM CDT the Rackspace Cloud Ticketing system will undergo maintenance. This maintenance will be completed on or before 8:00 PM CDT.

During the maintenance, there will be periods where the ticketing system will be entirely unreachable through your control panel. Any requests to create or edit a ticket will time out. We will make every effort to minimize this, and as always our support team will be available via phones and live chat to assist you.

We apologize for the inconvenience. If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

 

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DreamHost: Network Outage in LAX Datacenter (RESOLVED)

We are currently experiencing a network outage in our LAX datacenter, which is causing web, MySQL, and email downtime. Our administrators are working on identifying the cause. We will make sure to update this post as soon as we have further information. We apologize for the trouble and appreciate your patience.

Update July 30th, 2012, 6:12pm PDT: The issue was due to loss in physical connectivity to our LAX datacenter. We are confident that the connectivity is back, and the issue is resolved. We will provide you with a final update once we have the specifics. Thanks again for your patience. ~Seohee

Update July 30th, 2012, 5:49pm PDT: We are still trying to determine the cause of the network outage, and will continue to keep you updated as we receive more information. ~Seohee

 

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RackSpace: Cloud Sites | Control Panel | Online

As of 4:30 PM CT we are getting reports of customers receiving errors in the Control Panel. Our engineers are working to resolve this issue as quickly as possible.

Update: As of 6:00 PM CT, we are continuing to investigate this issue. We apologize for any inconvenience.

Update: As of 6:30 PM CT, our Engineers have been able to resolve this issue and the Control Panel should be performing properly now.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

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DreamHost: Network Outage in LAX Datacenter

We are currently experiencing a network outage in our LAX datacenter, which is causing web, MySQL, and email downtime. Our administrators are working on identifying the cause. We will make sure to update this post as soon as we have further information. We apologize for the trouble and appreciate your patience.

Update July 30th, 2012, 5:49pm PDT: We are still trying to determine the cause of the network outage, and will continue to keep you updated as we receive more information.

 

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