RackSpace: Cloud Sites | mysql50-90 DFW2 | Online

As of about 3:00 PM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-90 in our DFW2 data center. At this time, database communication is limited to read-only. Our engineers are diligently working on resolving the issue.

Update: As of about 3:40 PM CT, Rackspace Cloud engineers have resolved the issue and restored full functionality to this database server. 

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

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DreamHost: VPS host machine ‘homie-vserver288′ under DDoS Attack

Customers on the VPS web server ‘homie-vserver288’ may not be able access their server or sites due to an ongoing denial of service attack. Our admin team is looking into it and working on containing and stopping the attack. Our sincere apologies for any inconvenience this is causing.

Please note, this is regarding the web VPS host server ‘homie-vserver288′ and no other services (email, MySQL, shared) or servers are affected. The affected VPS guests on this host can be found in the first comment below this post. To check if you’re on this server, please go to the DreamHost Panel to check your VPS guest number.

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DreamHost: Connectivity issues in one of our datacenters

Some of our customers may be experiencing connectivity issues right now. This would affect web and mysql services, but only for a small subset of our customers. We apologize for the inconvenience this is causing, and we will be posting updates as soon as we have more information. – Andrea

Update Feb 29th, 2:18pm PST: We are happy to confirm that the situation was quickly identified and has been resolved. There was a slight misconfiguration with our external routing, but it has been corrected. We’re also continuing to investigate to make sure this will not happen again. Sorry about any inconvenience this may have caused. If you’re still experiencing connectivity issues, they are likely unrelated, so please contact support with the details. We’ll be happy to assist. – Andrea

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ixwebhosting: Problem with local number – Resolved

Due to an issue with our upstream provider our local number (614-534-1961) is currently unavailable.

Please use our toll free number (800-385-0450) which is unaffected and is accessible as normal.

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ixwebhosting: Web308 Running File System Check – Resolved

WEB308 needed to be restarted, and is currently running FSCK.

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HostExcellence: Problem with local number – Resolved

Due to an issue with our upstream provider our local number (614.534.1962) is currently unavailable.

Please use our toll free number (800-792-1197) which is unaffected and is accessible as normal.

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HostExcellence: Web308 Running File System Check – Resolved

WEB308 needed to be restarted, and is currently running FSCK.

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DreamHost: Shared web server ‘mystique’ moved to new hardware and restoring from backups

Due to issues with the RAID controller on the shared web server ‘mystique’, we have moved the server on to new hardware and are restoring all data from our backup server to the new hardware. During this process, the data on the backup server will be mounted directly over NFS to allow all services to remain online for the duration of the restoration.

We apologize for the inconvenience caused by this unplanned outage. We will keep this post updated with as much detail as we can provide. If you have any questions or concerns, please contact Support under Support > Contact Support, in your panel.

Please note, this is regarding the shared web server ‘mystique’ and no other services (email, MySQL) or servers are affected. To check if you are on this server, please go to the Users > Manage Users page in your Web Panel and check the “machine” for your user.

We will continue to update this post as information is made available. Please check back for updates.

Update Feb 29th, 4:05am PST: The server is mounted from backups and the restore process is continuing to run smoothly. All sites should be up and running as well. If you notice missing or outdated data, or experience any other issues, please be sure to contact support. More updates to come! – Chalise

Update Feb 28th, 5:30 pm PST: Backups have been mounted to the new machine and all apache instances are online now. Your sites are now running from mounted backups and the restore has started. If you notice missing or outdated data, or experience any other issues, please be sure to contact support.  We will continue to update this post as the restore progresses.  – Oscar

Update Feb 28th, 5:00 pm PST: Backups have been mounted to the new machine and the apache instances are starting up now. Once all apache instances are up customer sites will be up and running off the backups. Backups are mounted via NFS so that your sites are up while the restore runs. Once your website is up, if you notice missing or outdated data, or experience any other issues, please be sure to contact support.  We will update this post again once all apache instances are up. – Oscar

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DreamHost: Web VPS host server ‘homie-vserver19′ moving to new hardware and restoring from backups

Due to complications with the drives on the web VPS host server ‘homie-vserver19′, we are moving the server over to new hardware and are restoring all data from our backup server to the new hardware. During this process, the data on the backup server will be mounted directly over NFS to allow all services to remain online for the duration of the restoration.

We apologize for the inconvenience caused by this situation. We will keep this post updated with as much detail as we can provide. If you have any questions or concerns, please contact support with the details.

Please note, this is regarding the web VPS host server ‘homie-vserver19′ and no other services (email, MySQL) or servers are affected. The affected VPS guests on this host can be found in the first comment below this post. To check if you’re on this server, please go to the DreamHost Panel to check your VPS guest number. -Brandon

Update Feb 29th, 4:10am PST: All VPS guests are up and running, and the restore has been started up again, and is running smoothly. If you experience any issues with your VPS, please contact support. More updates to come as the restore process completes! – Chalise

Update Feb 28th, 7:40pm PST: The backup brick has run into issues, which means the restore is halted and all VPS guests are down at this time It is being looked into now, and we’ll make sure to update this post as soon as we have further details. We apologize for the inconvenience and appreciate your continued patience. – Seohee

Update Feb 28th, 5:15pm PST: All VPS guest machines are currently running and we are working to fix any guests reporting issues with their apache instances . The restore is progressing without any issues. If you experience any issues with your VPS, please contact support. More updates to follow as this completes. – Oscar

Update Feb 28th, 8:30am PST: All VPS are currently running, but we see some that are reporting their apaches down. We are investigating the causes of this to get all services working during the restore process. If you experience any issues with your VPS, please contact support. More updates to follow as this completes. – Justin

Update Feb 28th, 5:15am PST: The restore process continues to run smoothly, however we do see a few guests that will need to be manually restored by our admins, which they are currently working on. If you experience any issues with your VPS, please contact support. More updates to follow as this completes. – Chalise

Update Feb 27th 9:53pm PST: All VPS should now be running again mounting the backups. The restore process is going as well. If your private server is not running or then please contact support with details. We will continue to update this post as the restore process continues. – Dan J

Update Feb 27th 8:53pm PST: We’ve run into file system errors from the backup brick. We’re working on fixing this up and getting it mounted on the new hardware, then plan to continue the restore. We apologize for the convenience, and will provide you with updates as soon as we have them. – Seohee

Update Feb 27th 5:15pm PST: The new hardware is ready to go, and we’re setting the mount so we can serve your sites through backups during the restore. We’re starting the VPS guests one by one. At the same time, we initiated a file system check on the old hardware, and if it checks out OK, we can revert the move and stop the restore from backups. The file system check will take several hours, but that is now running. We’ll update this post again soon with more information. – Andrea

Update Feb 27th 3:21pm PST: We are currently working on setting up the new hardware to which we’ll be restoring the affected VPS guests. As soon as the new hardware is ready, we’ll be able to serve your sites again from backup and use that same backup to restore data to the new hardware. We  will  keep this post up to date with new information as it becomes  available. -Brandon

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DreamHost: Web VPS host homie-vserver142 moving to new hardware and restoring from backups

Due to issues with the RAID controller on the web VPS host homie-vserver142, we have moved the server on to new hardware and are restoring all data from our backup server to the new hardware. During this process, the data on the backup server will be mounted directly over NFS to allow all services to remain online for the duration of the restoration.

We apologize for the inconvenience caused by this unplanned outage. We will keep this post updated with as much detail as we can provide. If you have any questions or concerns, please contact Support under Support > Contact Support in your panel.

Please note, this is regarding the VPS host machine ‘homie-vserver142’ and no other services (email, MySQL) or machines are affected. The affected VPS guests on this host can be found in the first comment below this post. To check if you’re on this server, please go to the DreamHost Panel to check your VPS guest number.

We will continue to update this post as information is made available. Please check back for updates.

Update Feb 29th, 4:22am PST: All VPS guests on this server are up and running and the restore continues to run smoothly as well. If you have any issues with your VPS on this host machine, please be sure to contact support so we can take a look. – Chalise

Update Feb 28th, 8:55pm PST: The restore was restarted and running well, and all but 3 VPS guests are reporting up at this time. Our admins are working to get the VPS guests and restore back up as fast as possible. Thank you for your patience. We will update with more information as we have it. – Seohee

Update Feb 28th, 6:48pm PST: The restore is currently halted due to an issue with the backup brick, and all but 5 VPS guests are reporting up at this time. Our admins are working to get the VPS guests and restore back up as fast as possible. Thank you for your patience. We will update with more information as we have it. – Seohee

Update Feb 28th, 9:30am PST: The restore continues to run, and all VPS are reporting up at this time. Our admins are continuing to work around the clock to get this restore finished up and all services back to their normal speed. Thank you for your patience and we will update with more information as we have it. – Justin

Update Feb 28th, 5:10am PST: The restore continues to run, but our admins are still hard at work bringing some of the remaining VPS guests back online. Our admins are continuing to work around the clock as fast as possible, though we sincerely apologize for the delay. Thank you for your patience and we will update with more information as we have it. – Chalise

Update Feb 27th, 8:46pm PST: The restore to the new hardware is running, but there are still some VPS guests that need to be manually brought back online. We’re working as fast as we can, please accept our apology for the delay. We’ll update this post with more information soon. – Seohee

Update Feb 27th, 4:53pm PST: The restore to the new hardware is running, but there are still some VPS guests that need to be manually brought back online. We’re working as fast as we can, please accept our apology for the delay. We’ll update this post with more information soon. – Andrea

Update Feb 27th, 12:25pm PST: The new hardware is online, and we’re starting to mount the backups, so it can serve your sites while the file system check is still running on the old hardware. Your site will be online shortly. We will continue to post updates as information is made available. Thanks for your continued patience. -Brian S

Update Feb 27th, 11:11am PST: We’re getting close to being able to serve your sites again, from backups. Sorry about the delay. We will continue to update this post as information is made available. -Brian S

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